Terms & conditions

GroomWorks

GroomWorks Dog Grooming

By scheduling an appointment or using grooming services provided by GroomWorks, you agree to the following terms and conditions. These terms are in place to ensure the safety, health, and well-being of all pets, clients, and staff.

Assumption of Risk & Release of Liability

I understand that dog grooming involves certain inherent risks, including but not limited to stress, injury, illness, or pre-existing medical conditions that may be aggravated during the grooming process.

By using GroomWorks services, I agree to release, waive, and hold harmless GroomWorks and its owner, Carrie Rinehart, from any and all liability, claims, damages, or expenses arising from injury, illness, loss, or death of my dog while in GroomWorks’ care, except in cases of proven gross negligence.

I acknowledge that GroomWorks will take reasonable precautions for my dog’s safety but cannot be held responsible for incidents that occur due to my dog’s behavior, health conditions, age, or temperament.

Health & Vaccination Requirements

All dogs must be in good general health and free from contagious illnesses at the time of their appointment.

Proof of current vaccinations may be required prior to grooming. At a minimum, dogs must be up to date on:

Rabies vaccination
Any other vaccinations required by local or state regulations

Clients are responsible for informing GroomWorks of any medical conditions, allergies, injuries, sensitivities, or behavioral concerns prior to grooming. GroomWorks reserves the right to refuse service if a dog shows signs of illness or poses a safety risk.

Aggressive or Difficult Behavior

Owners must disclose any history of aggression, biting, or anxiety before the appointment. GroomWorks reserves the right to stop or refuse service if a dog becomes aggressive or unsafe to handle.

Additional handling fees may apply for dogs requiring extra time or care due to behavior or condition.

Senior Dogs & Medical Conditions

Owners of senior dogs or dogs with medical conditions acknowledge that grooming may be physically demanding. GroomWorks is not responsible for complications related to age-related conditions, seizures, heart issues, or other pre-existing medical concerns.

Accidents & Emergencies

In the event of an emergency, GroomWorks will attempt to contact the owner immediately. If the owner cannot be reached, GroomWorks may seek veterinary care at the owner’s expense if deemed necessary for the dog’s health and safety.

Matting & Coat Condition

Severely matted coats can cause skin irritation, hidden injuries, or discomfort during grooming. GroomWorks is not responsible for any irritation, redness, or pre-existing skin issues uncovered after mat removal.

In some cases, shaving may be required for the dog’s safety and comfort. The owner authorizes GroomWorks to make grooming decisions in the best interest of the dog.

Payment & Appointments

Payment is due at the time of service unless otherwise agreed upon. GroomWorks reserves the right to charge fees for missed appointments, late arrivals, or cancellations without adequate notice.

Acceptance of Terms

By booking an appointment with GroomWorks, I confirm that I have read, understand, and agree to these Terms & Conditions. I certify that I am the legal owner or authorized agent of the dog and that all information provided is accurate.

These Terms and Conditions govern your use of GroomWorks services, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.

SMS Terms & Conditions

1. Program Description

GroomWorks may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. Message frequency may vary.

2. Consent to Receive Messages

By providing your phone number and opting in, you authorize GroomWorks to send text messages to your mobile number. Consent is not a condition of purchase.

3. Opt Out

You can cancel the SMS service at any time. Just text "STOP" to the (765) 225-1218. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

4. Opt In Again

If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.

5. Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at or (765) 225-1218.

6. Message Frequency and Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive no more than 10 messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.